PRIVACY POLICY
Effective Date: November 9, 2026
1. Introduction
Muskoka Grounds Care is committed to protecting the privacy and personal information of individuals who visit our website or contact us regarding our services.
This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
When visitors complete a contact form, request a quote, or communicate with Muskoka Grounds Care, we may collect:
Full name
Email address
Telephone number
Property or service address
Business or organization name
Details regarding requested services
Additional information voluntarily provided
Our website may also collect limited technical information, such as IP addresses and browser information, depending on the website's configuration.
3. How We Use Your Information
Personal information collected through our website is used for legitimate business purposes, including:
Responding to inquiries and service requests
Preparing and providing estimates
Communicating regarding grounds maintenance and snow removal services
Scheduling appointments and site visits
Providing customer service
Maintaining business records
Fulfilling legal and contractual obligations
Muskoka Grounds Care will not use personal information for unrelated purposes without obtaining any consent required by law.
4. Sharing Personal Information
Muskoka Grounds Care does not sell or rent customer information.
Information may be shared with trusted service providers when reasonably necessary to operate our business, including website hosting providers, email services, and administrative service providers.
Information may also be disclosed when required or permitted by law.
5. Information Security
Muskoka Grounds Care takes reasonable administrative, technical, and organizational precautions to protect personal information against unauthorized access, disclosure, loss, or misuse.
Although reasonable safeguards are maintained, no electronic transmission or storage system can be guaranteed to be completely secure.
6. Retention of Information
Personal information is retained only as long as reasonably necessary to fulfill its intended purpose or satisfy applicable legal, accounting, or business requirements.
Information that is no longer required will be securely deleted, destroyed, or anonymized, as appropriate.
7. Consent
By voluntarily submitting personal information through our website, visitors consent to its collection and use for the purposes explained in this Privacy Policy, subject to applicable law.
Individuals may withdraw consent, subject to legal or contractual restrictions and reasonable notice.
8. Access and Corrections
Individuals may request access to their personal information or request corrections to inaccurate information.
Requests can be submitted using the contact information below.
9. Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality and understand visitor activity.
Where these technologies are used, additional information and consent options will be provided as required by applicable law.
10. Changes to This Privacy Policy
Muskoka Grounds Care reserves the right to update this Privacy Policy to reflect changes in business practices, website functionality, or applicable legislation.
Updates will be posted on our website with a revised effective date.
11. Contact Information
For questions or concerns regarding this Privacy Policy or the handling of personal information, please contact:
Muskoka Grounds Care
Huntsville, Ontario, Canada
Phone: 705-380-2008
Email: muskokagroundscare@hotmail.ca